Penn Medicine




Health care providers interact with enormous volumes of clinical data on a daily basis. In the current model, providers are required to check electronic medical records (EMRs) at frequent intervals during shifts to obtain new information, and often don’t know when new data is available. 

This can result in medical orders and other actions being delayed or missed entirely.   


Enter Agent, a mobile web application that leverages smartphones to deliver clinical data to health care providers in a tailored fashion. 

The system, developed by a group of doctors, developers, and designers at UPHS, uses push notification capabilities and integration with secure messaging application program interfaces (APIs) to alert physicians, nurses, pharmacists, and technicians about new and actionable data at the moment it is made available.

Providers can customize the notifications they receive.  Options include discrete alerts (e.g. safety reminders, expiring or uncollected medications and labs, where and when patients arrive on the floor) and decision support algorithms (e.g. heart failure management and early warning systems for sepsis) that aim to reduce forgotten tasks, reduce time delay to clinical awareness, and improve clinician efficiency.

In 2016, the team will roll out new application features including “Dashboards,” – a capability that allows providers to review notifications of their choosing in a dashboard view.


Agent’s integration with email and a secure messaging API, and its use of data abstracted from both EMR systems and other clinical platforms used at Penn Medicine make it a scalable platform on which new alerts and decision-support rules can be developed, tested, and deployed.   

At scale, Agent has the potential to decrease avoidable medical errors, reduce excess length of stay, reduce costs, and improve patient satisfaction.  


3400 Civic Center Boulevard
14th Floor, South Pavilion
Philadelphia, PA 19104 

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